Each year, at the beginning of November, we have our windows and foyer lights cleaned by an outside company. Though we try to do most of the work on our house by ourselves, there are some jobs better left to professionals. We hire All-County Windows each year. The team that they send out is always professional, skillful, personable, and polite. We are even looking to expand their role next year and have them power wash our house on an annual basis. I tried to do the job, but I cannot get high enough to power wash the second floor. Anything involving heights, a ladder, and my coordination is best left to the professionals. Because of my efforts to do the job myself, there is a clear line between the clean part of the house and the “needs-to-be cleaned” part of the house. It bothers me, which means that it really bothers my wife.
This morning, All-County Windows came to our house. As usual, they did a spectacular job. When the team leader was preparing the bill, one of his colleagues asked if he could wash the front storm door. He was concerned that they might have left a smudge while entering and exiting the house, but he did not want to touch any part of our house without our permission.
Of course, I said yes. I was willing to, and I expected to, pay for the extra job. However, when I received the bill, it was exactly what we agreed when we originally scheduled the job. I asked if they wanted to charge me for the door. The team leader replied that it was a courtesy that they did to make sure that everything was perfect before they left. This is why All-County gets my money each year and why they are going to get more of our money next year. They are the company with the workers that we want to associate with, the type of people that make us better. All-County Windows and their team passed the interview.
Everyday is an Interview 