My wife and I are fortunate enough to take all four of our parents out to Easter Brunch each year. We go to one of our favorite restaurants that offer a great variety of food, and we usually have a date night at the same restaurant three or four times a year. It is rumored that Albert Einstein used to frequent this restaurant for its food. As science educators, this small slice of trivia is pretty cool.
We arrived 5 minutes early for our 2 pm reservation. The person behind us had a 2:15 reservation. She promptly went to the young hostess, asking where her seats were, and when she found out, she was not happy with their location. She was trying to be the star of the show. She seemed to watch too many Housewives of… episodes and thought this is how normal people act. The lady asked to be moved and gave several reasons her group needed to be given preference. I find this amusing, as the brunch was by reservation only. If I had seating requirements, I would communicate these needs while making the reservation. Since her reservation was at 2:15, I assumed the hostess would solve her issues once we were seated. Instead, the hostess switched the seating arrangements and sat her group first. At 2:10, I approached the hostess and asked why we were still waiting. She said our table was not ready yet. I told her I overheard her speaking to the head waitress that you were switching tables to accommodate the other group, yet they were seated before us. We had an earlier reservation, and this was not acceptable. We were seated shortly after that and had another great Easter Brunch.
In reviewing the unpleasant start to a fantastic brunch with our family, I am unhappy with the person who came in and tried to influence everyone else’s day with her need to be the star of the show. I recognize that the hostess was young and needed more experience to handle the selfish customer without inconveniencing anyone else. I am disappointed that a manager was not at the front desk to assist the young hostess, check in on her, and help her to learn to make good decisions. I am also disappointed that I am still thinking about the situation and that it still bothers me, and I need to let it go. It was a great day with our family, and this is most important.
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